In line with the state’s policy to improve public services and bring them closer to industrial investors, and to give the reception in the administration the importance it deserves due to its impact on the image of the administration among investors and its contribution to achieving their satisfaction, the industrial real estate agency has adopted the “Welcome” mark for reception at the agency’s headquarters and at the regional offices in Béja, Sousse, Sfax, and Gabès. To establish this mark, the industrial real estate agency commits to achieving the following objectives:

1. Elevating reception services and all services provided to industrial investors to a better and more effective level.

2. Satisfying investors in the area of reception according to the agency’s commitments.

3. Continuously improving all services delivered by the agency, particularly in the area of reception.

4. Continuously enhancing the skills and competencies of the agency’s staff in reception and all other services.

5. Providing special attention to individuals with specific needs and those with limited mobility.

6. Protecting personal data and the privacy of the agency’s visitors.

7. Maintaining a quality management system.

The quality system relies on the participation of all agency staff in improving the quality of services provided and performing their tasks to the best of their abilities.